Health and Social Services Management (Cert.) (30 credits)
Offered by: Administration & Governance
Program credit weight: 30
Program Description
**This is a restricted program.**
The Certificate in Health and Social Services Management will provide learners with an integrated base of management knowledge in the field of health and social services. It will focus on the development of skills in the day-to-day management of the provision of services in terms of both efficiency and human criteria.
Note: For information about Fall 2025 and Winter 2026 course offerings, please check back on May 8, 2025. Until then, the "Terms offered" field will appear blank for most courses while the class schedule is being finalized.
Required Courses (30 Credits)
| Course | Title | Credits |
|---|---|---|
| CGMG 210 | Fundamentals of Project Management. | 3 |
Fundamentals of Project Management. Terms offered: Summer 2025 Fundamental principles and best practices of project management essential to the successful development of projects or other complex undertakings within an organization; includes methods for defining, planning, and scheduling activities and resources. | ||
| CHLC 351 | Foundations of Health and Social Services Systems. | 3 |
Foundations of Health and Social Services Systems. Terms offered: this course is not currently offered. This course will provide an overview of private and public social services within Quebec and its evolution over the last century. Will examine the structures, functions and relations of social organizations. Students will achieve an understanding of the nature of the social services and the subjective impact of seeking and providing help. | ||
| CHLC 410 | Fundamentals of Health and Social Services Info Systems. | 3 |
Fundamentals of Health and Social Services Info Systems. Terms offered: this course is not currently offered. Fundamental approaches of information systems and data management.Topics covered include: integration of technology in the health care system; use of information technology and management systems to improve access, quality, safety and efficiency. | ||
| CORG 225 | Foundation of Organizational Behaviour and Administration. | 3 |
Foundation of Organizational Behaviour and Administration. Terms offered: Summer 2025 This course covers diverse theories and applications such as perception, motivation, decision-making, team dynamics, negotiation, conflict management, leadership, and organizational culture. Levels of analysis are on the individual, team and organizational level. | ||
| CORG 415 | Leading Teams in Organizations. | 3 |
Leading Teams in Organizations. Terms offered: Summer 2025 An overview of leadership theories and models related to the management of teams in organizational settings. Topics such as team dynamics, underlying factors to successful and ineffective teamwork, strategies for supporting managers in improving team performance and team building will be addressed. In addition, practical strategies and leadership skills for leading teams will be applied and developed. | ||
| CORG 416 | Leading Change in Organizations. | 3 |
Leading Change in Organizations. Terms offered: this course is not currently offered. An overview of theories and models on leading and managing organizational change. Topics such as leaders spearheading change, the change process, preventing and addressing resistance to change, and creating consensus and buy-in will be covered. Change models, theories and techno-structural methods will be applied using contemporary Canadian case studies. | ||
| CPAG 220 | Fundamentals of Public Finance, Budgeting and Reporting. | 3 |
Fundamentals of Public Finance, Budgeting and Reporting. Terms offered: Summer 2025 Covers public finance; characteristics of budgeting; public funding; basics of fiscal analysis; concepts and terminology in financial reporting; cash management, monitoring and evaluation of budget performance. | ||
| CPAG 225 | Foundations of Public Regulations and Ethics in Public Sector. | 3 |
Foundations of Public Regulations and Ethics in Public Sector. Terms offered: this course is not currently offered. Fundamental elements of the Canadian legal system; legal environment of Canadian public administration, law, institutions and processes; principles of public sector ethics; relationship between ethics, accountability and good governance. | ||
| CPAG 300 | Lean Operational Practices in Public Services. | 3 |
Lean Operational Practices in Public Services. Terms offered: Summer 2025 Lean principles and methods that can be applied to meet the demands for efficiency and quality in the public sector, encompassing a value-oriented approach to process improvement through waste elimination, flow, demand pull and perfection aiming to achieve operational excellence. | ||
| CPRL 221 | Professional Communication and Networking. | 3 |
Professional Communication and Networking. Terms offered: Summer 2025 Fundamental theories and practices of communication and networking (internal and external) in the workplace. Writing, speaking, presentation and team interaction skills. | ||