CPAG 300. Lean Operational Practices in Public Services.
Credits: 3
Offered by: Administration & Governance (School of Continuing Studies)
Terms offered: Summer 2025
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Description
Lean principles and methods that can be applied to meet the demands for efficiency and quality in the public sector, encompassing a value-oriented approach to process improvement through waste elimination, flow, demand pull and perfection aiming to achieve operational excellence.
- This course will be held on June 13, 14, 15, 16, 17, and 18.
- Due to the intensive nature of this course, the standard add/drop and withdrawal deadlines do not apply. Add/drop is the second lecture day and withdrawal is the third lecture day.